🌿 Frequently Asked Questions at 2care 🌿

We’ve curated some of the most common queries. Your journey to reconnect with nature and achieve radiant well-being is paramount to us.

If you don’t find your answers here or if you have a unique query, don’t hesitate! Reach out to our dedicated team who’s always eager to help. 💌 Email us at help@2care.store or 📱 send us a WhatsApp +918972679122

What’s the difference between essential oil & carrier oils?

Essential oils are highly concentrated extracts from plants, while carrier oils, like almond or jojoba oil, are used to dilute essential oils before they’re applied to the skin. we offer both high-quality essential oils and carrier oils to cater to your diverse needs.

i’m new to essential oil, where should i start?

Welcome to the aromatic world of 2care! We recommend starting with our popular oils like Lavender, Tea Tree, peppermint, lemongrass, orange, lemon or Eucalyptus. They are versatile and have a range of uses. Additionally, reach out to us for personalized guidance or explore the resources on our website.

Are 2care essential oils 100% pure & natural?

Absolutely! 2care, all our essential oils are 100% pure, natural, and of premium quality therapeutic grade. We work with trusted farmers and distillers to ensure the purity and efficacy of our products.

How do i use essential oils?

Essential oils can be used in various ways: through aromatherapy, in DIY skin and hair care recipes, or for massage. It’s crucial to dilute essential oils with a carrier oil before applying them to the skin. For specific guidance on how to use a particular oil, feel free to contact us, and we’ll be happy to guide you!

What’s the self life of your essential oils?

Our essential oils typically have a shelf life of 4 years when stored in a cool, dark place away from direct sunlight. The specific shelf life can vary depending on the oil.

Are your products cruelty free?

Yes! At 2care, we believe in ethical and sustainable practices. All our products are cruelty-free, and we never test on animals.

Where do you ship from?

We ship from our main warehouse located in west bengal, west medinipur 📦✈️🌿

How long will it take for my product to arrive?

Most orders are delivered, on average, within 3-5 business days. On some rare occasions, due to holidays orders may take a few more days. For that reason, please allow 10 business days before contacting us.

Do you provide tracking information?

Yes, we do, Once your order has shipped, you will receive whatsapp massage an email that contains your tracking information. To track your package, simply click on the link provided. 

Is shipping really free?

Yes, Currently we are offering FREE Insured Shipping on all orders.

Where is the company located?

We have an office and supply warehouses in west bengal, west medinipur.

Will i receive a confirmation number when i place order?

Yes, all customers will receive a confirmation email about the details of their orders and the estimated delivery date after placing their orders. Please contact us if you don’t receive one within 24 hours.

Who can i contact if i have a problem with my order?

You can contact us at help@2care.store or 📱 send us a WhatsApp at +91 8972679122

How can i pay?

At 2care, we’ve made payments seamless for you! You can use any of the following payment methods:

     

      • Major credit and debit cards (VISA, Mastercard, and RuPay)

      • Digital Wallets

      • Net Banking

      • UPI payments (including PayTM, PhonePe, GPay)

      • Cash on Delivery (COD) for those who prefer to pay upon receiving their order.

    Whatever your preference, we’ve got you covered! 💳📲💰

    Is checkout on this site safe & secure?

    Yes, all purchases here are safe and secure. We use encrypted SSL security to ensure that your personal and payment information is 100% protected.

    If i enter my email address will you sell my information?

    We do not sell our customers information. Emails are strictly for follow-up and to send our newsletters which includes our promotions and coupons for discounts.

    What is your return policy?

    We want you to be over the moon happy with your order and have a 100% satisfaction guarantee policy. If you are not totally satisfied with your order, then the item can be returned or exchanged within 7 DAYS.

    Simply contact our support team at help@2care.store or whatsapp us at +91 8972679122 if you have any questions regarding your return.